Experience Save Pauses Loyalty Program Expiry for Rest of 2020

A great life hack that I learnt from the FIRE movement peers, is to always ensure we signup for rewards or loyalty programs for the most frequently used websites that we shop at.

On 3rd May, I received an email from that they are pausing the expiry date till end of the year due to the challenging times of us being unable to travel.

I think this is a good move as accumulating the nights was hard and with travel restrictions and stay home notices meeting the requirements would be impossible. This also helps engage with their customer base in a time where travel is the last thing on most people’s mind let alone booking a hotel.

Here’s the email content

We know that you are unlikely to be thinking about booking travel in the near term, but we want to make sure you are able to take full advantage of your Rewards membership when you are able to travel again. To ensure that you don’t lose your Rewards benefits and status during this COVID-19 crisis, we have made some updates to our normal policies.

Your Rewards membership

  • We have paused the expiration of any collected nights or reward1 nights due to expire between 1 Apr 2020 and 31 Dec 2020.
  • We’ll extend all Gold and Silver memberships that are up for renewal between 1 Feb 2020 – 31 Jan 2021 for an additional year.
  • Plus, we’re giving you more time to qualify for Gold or Silver membership. We’ll assess nights stayed in the previous 24 months to see whether you qualify for the next level of membership by your new renewal date.

You don’t need to do anything. Remember, you can check your Rewards activity anytime, anywhere on our website or mobile app. Please note that, for now, your Rewards account will still display the original expiry date for any nights collected.

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